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Privacy Policy

Last updated: 01 August 2025

Clickpilot Pty Ltd (“Clickpilot”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our websites, engage our services, or otherwise interact with us.

By using our website or services, you agree to this Policy.

Compliance note: We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with the Notifiable Data Breaches scheme where applicable.

1) Who we are and scope?

This Policy applies to personal information we handle as an APP entity when you:

• visit our websites and landing pages

• enquire about, purchase, or use our marketing, advertising, SEO, design, analytics or related services

• engage with our ads, emails, forms or social media

• are a business contact of a client or prospective client

This Policy does not replace the privacy notices of our clients. Where we act as a service provider for clients, we handle personal information on their instructions and under our agreements with them.

2) Types of personal information we collect

Information you provide:

• Identification and contact details such as name, email, phone, job title, company

• Query details, project briefs, files you upload, meeting notes, feedback

• Billing details and limited payment information processed via trusted payment providers

• Marketing preferences and consent choices

Information collected automatically:

• IP address, device and browser type, operating system, language, referring URL

• Pages viewed, session duration, interactions and events, error logs

• Approximate location derived from IP address

• Cookie identifiers, advertising identifiers and similar technologies

Information from third parties:

• Advertising and analytics platforms that support campaign measurement and optimisation

• Publicly available business information and lead sources

• Referral partners and vendors where lawful

Sensitive information:

We avoid collecting sensitive information. If exceptionally required for a specific purpose, we will only do so with consent or where permitted by law. Sensitive information includes health information and other categories that attract higher protection.

3) Why we collect and how we use personal information

We use personal information to:

  • provide, operate and support our services and client projects
  • respond to enquiries, schedule meetings and provide proposals
  • invoice, process payments and manage accounts
  • run advertising and remarketing, measure performance and improve user experience
  • maintain security, detect fraud and prevent misuse
  • comply with laws, regulations and enforce our agreements

Direct marketing: we may send emails or show ads about our services. You can opt out at any time using unsubscribe links or by contacting us. We follow APP 7 and, where relevant, the Spam Act 2003 and the Do Not Call Register Act 2006.

4) Cookies, pixels and similar technologies

We use cookies, pixels and tags to remember preferences, analyse traffic and deliver advertising. This may include:

• Analytics such as Google Analytics to understand usage and improve our site

• Advertising such as Google Ads remarketing, Meta Pixel and LinkedIn Insight Tag to deliver more relevant ads and measure outcomes

You can control cookies in your browser settings. Blocking some cookies may affect site functionality.

Analytics and advertising tools involve the handling of online identifiers and usage data for measurement and targeting. Review your platform ad settings if you prefer to limit personalised ads. Guidance on direct marketing and tracking is provided by the OAIC.

5) Legal bases for processing (EU and UK visitors)

Where the EU or UK GDPR applies, we rely on the following legal bases:

• performance of a contract or steps prior to entering a contract

• legitimate interests such as delivering and improving services, ensuring security and marketing to business contacts, balanced against your rights

• consent, where required for certain marketing or cookies

• compliance with legal obligations

You may withdraw consent at any time.

7) International transfers

We may store or process information in Australia and other countries where our providers operate. Where required, we implement appropriate safeguards designed to protect personal information during cross-border transfers.

8) Security

We use administrative, technical and organisational measures that are reasonable in the circumstances to protect personal information against unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, however we follow OAIC guidance on securing personal information and continually improve our controls.

9) Retention

We keep personal information for as long as necessary for the purposes described, to comply with legal obligations and to resolve disputes. When no longer required, we take reasonable steps to de-identify or securely destroy the information. OAIC guidance on de-identification informs our approach.

10) Your privacy choices and rights

Australia:

• Access and correction: you may request access to the personal information we hold…

• Opting out: you can unsubscribe from marketing emails…

EU and UK (where GDPR applies):

• rights of access, rectification, erasure, restriction, portability and objection

• right to withdraw consent at any time, without affecting processing that occurred before withdrawal

California (where CPRA applies):

• rights of access, deletion, correction and to opt out of certain sharing for cross-context behavioural advertising

We will verify requests and respond within applicable timeframes.

11) Children

Our services target business users. We do not knowingly collect personal information from children.

12) If you are a patient or customer of our client

We provide marketing and related services to healthcare and other clients. If your information was collected by a client, that client’s privacy notice will usually apply. Please contact the clinic or business directly for access or correction. If we receive a request that relates to data we process for a client, we will forward it to the client where appropriate.

Where health information is involved in Victoria, handling may also be subject to the Health Records Act 2001 (Vic), which sets specific rules for health information.

13) Notifiable Data Breaches

If a data breach occurs that is likely to cause serious harm, we will assess and, where required, notify affected individuals and the OAIC as soon as practicable in line with the Notifiable Data Breaches scheme. We maintain an internal incident response process to support timely investigation and notification.

14) Direct marketing, spam and telemarketing

We only send commercial electronic messages with consent or as otherwise permitted. Messages will include a functional unsubscribe. We record consent and opt-out preferences. We also comply with the Do Not Call rules for telemarketing as applicable. Guidance is provided by ACMA on consent expectations for direct marketing.

15) Third-party links and services

Our site may link to third-party sites and services. Their privacy practices are governed by their own policies. We are not responsible for their content or handling of your information.

16) Managing cookies and targeted advertising

You can control cookies via your browser settings. You can also manage personalised advertising preferences in major platforms’ account settings. The OAIC provides general information about advertising, marketing and spam that may assist you in understanding your choices.

17) How to contact us

Clickpilot Pty Ltd
9/335 Ascot Vale Rd
Moonee Ponds, VIC 3039
Email: info@clickpilot.com.au

18) Complaints

If you have a concern, contact us first so we can help. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC provides information about your privacy rights and complaint pathways.

19) Changes to this Policy

We may update this Policy to reflect changes in law, technology or our practices. The updated version will be posted here with a new “Last updated” date. Material changes will be highlighted where appropriate.